Refunds & Returns Policy

Order cancellation

Orders may be canceled prior to shipment. If payment has been completed and you wish to modify or cancel your order, please contact us within 12 hours of purchase.

Refunds

Your satisfaction is our top priority. We want you to shop with complete confidence, which is why we offer a comprehensive satisfaction guarantee – ensuring your item arrives on time and exactly as described.

At ervien.com, your satisfaction is our highest priority. That’s why every customer enjoys the following guarantees when shopping with us:

• A full refund if your order is not received;
• A full refund if your order does not arrive within the guaranteed timeframe (45 business days, excluding 1–3 business days for processing);
• A full or partial refund if the item received does not match the description.

Full refunds are not applicable in the following circumstances:

• The order fails to arrive due to factors within the customer’s control (e.g., incorrect shipping address provided);
• The order is delayed or undelivered due to exceptional circumstances beyond our control (e.g., not cleared by customs, customs clearance delays, natural disasters).

Easy Returns

All our products are backed by a 30-day money-back guarantee. Simply reach out to us via our Contact Us page or email us at support@ervien.com, and we will issue a full refund of the purchase price.

We stand behind the quality of every product we offer. If you’re not completely satisfied with your purchase, you may return it for a replacement or a full refund – no questions asked. Please note that return shipping costs are the responsibility of the customer.

Please contact us first, and we will respond within 5 business days to guide you through the return process. Our team is always ready to provide you with the best possible solutions.

Kindly refrain from returning any items without prior authorization from our team.