Refunds & Returns Policy

We stand behind the quality of every product we offer. If you’re not completely satisfied with your purchase, you may return it for a replacement or a full refund – no questions asked. Please note that return shipping costs are the responsibility of the customer. No restocking fees will be applied.

Order cancellation

Orders may be cancelled prior to shipment. If payment has been completed and you wish to modify or cancel your order, please contact us within 12 hours of purchase.

Refunds

At ervien.com, your satisfaction is our top priority. We want you to shop with confidence, which is why we offer a comprehensive satisfaction guarantee:

• A full refund if your order is not received;
• A full refund if your order does not arrive within the guaranteed shipping timeframe (see our shipping policy);
• A full refund if the item you receive does not match the product description.

We are committed to ensuring every order meets your expectations—on time and exactly as described.

Full refunds are not applicable under the following circumstances:

• The order does not arrive due to factors within the customer’s control (e.g., incorrect or incomplete shipping address provided);
• The order is delayed or undelivered due to exceptional circumstances beyond our control (e.g., not cleared by customs, customs clearance delays, natural disasters or other unforeseen events).

Easy Returns

All our products are backed by a 30-day money-back guarantee. We accept returns for both defective and non-defective items, provided the product is in new and unused condition. Simply reach out to us via our Contact Us page or email us at support@ervien.com, and we will issue a full refund of the purchase price.

Please contact us first, and we will respond within 5 business days to guide you through the return process. Our team is always ready to provide you with the best possible solutions.

Kindly refrain from returning any items without prior authorization from our team.